Ireland Engineering

After the mixing machine purchased by the customer arrived at the factory, the electrical box burned out during wiringBecause the customer has two voltages and did not provide the correct voltage required. After learning of this situation, we quickly communicated with the customer and re-sent a new electrical box, while providing full online guidance.

Throughout the process, our after-sales team patiently communicated with the customer, explained the installation steps of the electric box in detail, and guided the customer step by step to complete the installation. The mixing machine also returned to normal operation. This incident not only demonstrated our ability to respond quickly and solve problems professionally, but also reflected our highly responsible attitude and meticulous service to customers.

We always put the interests of our customers first. No matter how complicated the problem is, we can provide remote guidance even if we are not on site, and we can provide timely and effective support and assistance. Customer satisfaction is our greatest pursuit.