After-Sales Service-Customers in Poland

The customer originally purchased a vacuum emulsifier from us. However, the capping machine they purchased from another supplier had a servo motor failure in less than a month, and the bottle divider in front of the labeling machine also needed to be replaced. Unfortunately, the original supplier failed to respond to the customer’s request for help in a timely manner.

In this case, our after-sales service team quickly stepped in and actively communicated with the customer. We asked the customer to provide the size of the accessories and immediately arranged to make a new bottle divider to ensure that it met the equipment requirements. Not only did we quickly provide a new bottle divider, we also ensured that the equipment ran smoothly and restored the customer’s production process.

This incident fully demonstrates our highly responsible attitude towards customers. Regardless of whether the problem involves our products or not, we always put the interests of our customers first and provide timely and effective support and assistance. Customer satisfaction is our greatest pursuit. We promise to continue to provide excellent after-sales service to ensure that customers can get the best support and protection in any situation.