GUANGZHOU AILUSI MACHINERY CO., LTD

(1) Our company’s accumulation in the cosmetic machinery industry is based on close to 20 years of experience and competence.

(2) We are actively adapting to the development of cosmetics, pharmaceuticals, food and other products and customers.

(3) Our professional design team not only provides high-quality 3D and 2D drawing designs, but also flexibly adjusts and optimises them according to customers’ specific needs and market trends to ensure the practicality and innovation of design solutions.

(4) Our customised equipment not only meets the basic needs of customers, but also pays more attention to details and personalisation. Through precise process and material selection, we ensure that the performance and productivity of the equipment reaches the most optimal level, creating greater value and competitive advantage for customers.

Our own factory: our company is an integration of industry and trade, the factory is in Yangzhou city, has about 20 years of production experience, product quality from the source control.

Guaranteed Order: You can choose to pay online with a guaranteed order, which means that your payment will be guaranteed by a third party to ensure that it is paid to us when certain conditions are met.

Flexible Payment Methods: We support a variety of payment methods, including letters of credit,wire transfers,RMB payments, etc., so that you can choose the payment terms that best suit your needs.

Multiple Shipping Methods: We provide flexible shipping options, including land, sea, air, etc., to ensure that the goods can be delivered to your destination on time and safely.

Our standard warranty period is one year, for large machines may have a longer warranty period. After the warranty period, we provide lifelong after-sales service as follows:

Remote Support: If you have a problem with your machine, we will firstly contact our engineers directly through video shooting or online group chat to guide you to solve the problem remotely. Our technical team can quickly identify the problem and provide effective solutions.

On-site Repair: If the problem cannot be solved by remote support, we will send our technical engineers to your location or overseas factory for on-site repair. We have a team of experienced engineers who are able to respond quickly and solve all types of machine faults.

Spare parts supply: We maintain a regular stock of spare parts to ensure that you can get the spare parts you need in time to minimise downtime, but usually we will give away more machine accessories and consumables.

Full inspection by engineers after production and in-plant test run: Our team of engineers carry out a full inspection and test run of the machines after production is completed. They will check each component and function of the machine one by one to ensure that all the machines can work properly and meet the design requirements.

Second in-house technician inspection: After the engineers’ inspection, the machine is sent to our company for a second detailed inspection. At this stage, our team of engineers will again verify every aspect of the machine, including the performance of the mechanical and electronic parts, to ensure the stability and reliability of the machine.

Final Confirmation before Packing and Shipment: The equipment will be packed and arranged for shipment only after it has passed the rigorous in-house inspection and machine testing, and a test video has been taken to give final confirmation to the customer.

We will design the most suitable machine programme to ensure that your production needs are met to the fullest extent, covering both day-to-day production and raw materials.

Raw material formulations: If required, we can provide you with raw material formulations to ensure product quality and consistency.

Engineer site visits: Our engineers can carry out site visits to your factory to help you optimise the layout and placement of your equipment.

Supply Chain Recommendations: We can introduce you to excellent suppliers of raw materials, bottles, labels, etc. to help you establish a stable and reliable supply chain.

Yes, we offer a comprehensive installation and training service to ensure that you are able to use our equipment without any problems. Specific services include:

Operating instructions and videos: We will provide detailed operating instructions and machine installation videos to help you understand the basic operation and maintenance of the equipment.

Marking and 3D piping diagrams for large machines: For large machines with piping, we will mark the machine and provide detailed 3D design drawings before delivery. This information will help you to accurately lay out the equipment during installation and ensure that the piping connections are correct.

Remote support and on-site guidance: If you need further assistance, our technical team can provide you with real-time support and guidance via remote video conferencing or telephone. If required, we can also send our engineers to the site for on-site guidance and training.

We will strictly follow the contractual delivery time of the machine on time. We promise that the goods received are exactly the same as the quotation we provided. In the unfortunate event that the goods are not as expected or the machine is damaged, we will deal with it immediately and offer a discount on a second order, as well as make the relevant compensation, and if the damage is serious we support a full refund.